After-Sales Dashboard
Customer issues are troubleshooted first. Service cases then move through return, receiving, supplier submission, service processing, QC and return to customer.
Troubleshooting Queue
Issues waiting for review or return decision
| Ref | Device | Contact | Status |
|---|
Supplier Queue
Customer units at or ready for a service centre
| Service No. | Device | Supplier | Status |
|---|
No Return Required
Items replaced without requiring the faulty item to be returned
| Service No. | Item Code | Device | Customer | Status |
|---|
Support Requests
Review Product Support requests and General Enquiries from one place.
| Reference | Request Type | Invoice / Order ID | Device / Subject | Contact | Status | Action |
|---|
Service Cases
Manage customer return details, waybills, receiving checklist, supplier submission and case progress.
| Case | Customer | Status | Days Open | Assigned |
|---|
Supplier Submissions
Prepare outbound submissions, record supplier references, courier tracking, supporting documents and service-centre updates.
| Service No. | Device | Supplier | Supplier Ref. | Outbound Tracking | Status |
|---|
Supplier Recovery
Track faulty devices already settled with the customer through 1-to-1 replacement. These records are internal and remain linked to the original service case.
| Recovery ID | Linked Service No. | Device | Faulty Serial | Customer Replacement | Status |
|---|
Customers
Customer records are created when return details are submitted.
| Name | Phone | Service No. | Return Method |
|---|
Settings
Reference lists used in the workflow.
Service Status Workflow
Purchase Channels
Assigned Staff
Suppliers / Service Centres
Data
Download a full copy of all records as a backup file.
Owner only. Records in the file replace the matching records in the system.
Demo Data
Reset the browser demo to the original sample records.